COLOSTRUM SOUTH AFRICA | Effective 5 November 2026 | Version 1.0
1. Service area
Colostrum South Africa accepts delivery orders for eligible South African addresses supported by its courier arrangements. International delivery is available only if separately agreed in writing. Certain locations may be excluded or require an additional courier charge.
2. Shipping charges
Delivery fees and any applicable outlying-area surcharges are provided at checkout or confirmed with you before dispatch. Free-delivery promotions apply only where their advertised terms are met.
3. Order processing
Processing begins when payment is verified and stock is confirmed. Any dispatch or delivery period quoted is an estimate unless expressly agreed. Weekends, public holidays, supplier delays, weather or courier conditions can affect delivery.
4. Couriers and tracking
We use third-party courier services for delivery as available. Courier and tracking details will be shared when available. The store provides a The Courier Guy returns-booking page, although this does not mean every outgoing order is necessarily shipped by The Courier Guy.
5. Customer details and delivery attempts
Please enter the correct street address, suburb, postcode and telephone number. Incorrect details may delay delivery. If a delivery fails, contact us about redelivery or collection and any lawful additional courier fee.
6. Delays and fulfilment rights
Unless otherwise agreed, section 46 of ECTA requires an order to be executed within 30 days after the supplier receives it. If an order is not fulfilled within the applicable or agreed period, statutory cancellation rights may arise. If goods are unavailable, we will notify you and process any legally required refund within the applicable deadline.
7. Lost or damaged shipments
Tell us promptly if your order does not arrive or is damaged and provide the order reference and photographs where possible. We will investigate with the courier and honour your statutory rights. This policy does not transfer risk or liability contrary to mandatory South African law.
8. Returns
Please see the Refunds and Returns Policy for return eligibility, booking arrangements and refund rights.
Contact details
Colostrum South Africa | Contact page | Info@colostrum-sa.co.za | WhatsApp +27 82 959 9459. Published contact address: San Marco, 18 Sandwich Court, La Lucia, Umhlanga, 4051, South Africa.
Other policies: Terms and Conditions | Privacy Policy | Refunds and Returns