COLOSTRUM SOUTH AFRICA | Effective 5 November 2026 | Version 1.0
1. Who we are
Colostrum South Africa operates the online store https://colostrum-sa.co.za/. This Privacy Policy explains how we handle personal information relating to customers, account holders and visitors under South Africa’s Protection of Personal Information Act (POPIA) and other applicable law.
2. Information we collect
Depending on your interaction with the website we may process your name, email address, telephone number, billing or shipping address, order details, payment status, customer-service correspondence, account details and technical information such as IP address, browser, device and cookies. Full card details should be supplied only to the secure payment interface, not through chat or email.
3. Why we use information
We use appropriate personal information to accept payments, supply goods, deliver orders, respond to enquiries, arrange returns, maintain accounts, meet legal and tax duties, prevent fraud and secure the website. Marketing is sent only where the law permits.
4. Lawful grounds
Depending on the purpose, our lawful grounds for processing may include performing a purchase agreement, compliance with legal obligations, legitimate lawful interests or consent where required. Consent can be withdrawn where it forms the basis for processing, subject to lawful retention needs.
5. Sharing and service providers
We may share necessary details with payment gateways, couriers, website hosting and security providers, email services or professional advisers as needed. Such third parties may have separate privacy terms. We do not assume that New Image International automatically receives each store customer’s details.
6. Cookies and outside websites
Essential cookies can support the basket, checkout, session and site security. Optional analytics, advertising or embedded content may use additional technology where enabled. You can manage many cookies in your browser, though disabling some may interrupt the shopping experience. External courier or payment websites have separate policies.
7. Marketing
Transactional service messages may be sent about orders. You can opt out of permitted promotional communications by using an unsubscribe option where provided or by contacting us.
8. Cross-border processing
Some hosting or service providers may process data outside South Africa. Where relevant, we will apply safeguards required by POPIA.
9. Retention and security
We keep personal information only for as long as legitimately needed for its purpose and applicable legal, tax, security or dispute obligations, and then delete or de-identify it where appropriate. We take reasonable technical and organisational steps to protect information, while recognising that no internet service can guarantee absolute security.
10. Your rights
Subject to legal limits and identity verification, you may request access, correction or deletion, object to some processing and withdraw consent where appropriate. You can complain to South Africa’s Information Regulator at https://inforegulator.org.za/.
11. Children and policy updates
This store is intended for customers legally able to make purchases. We do not knowingly seek children’s personal information without a suitable lawful basis. We may revise this policy as our processing practices or the law change.
Contact details
Colostrum South Africa | Contact page | Info@colostrum-sa.co.za | WhatsApp +27 82 959 9459. Published contact address: San Marco, 18 Sandwich Court, La Lucia, Umhlanga, 4051, South Africa.
Other policies: Terms and Conditions | Refunds and Returns | Shipping and Delivery