COLOSTRUM SOUTH AFRICA | Effective 5 November 2026 | Version 1.0
1. Consumer rights
This policy applies to orders placed through Colostrum South Africa. Nothing here removes rights under the Consumer Protection Act, Electronic Communications and Transactions Act (ECTA) or any other applicable South African legislation.
2. Qualifying online cooling-off
Where ECTA section 44 applies, a consumer may cancel a qualifying purchase of goods without a reason within seven days after receiving the goods, subject to statutory exclusions. The only allowable charge under that provision is the direct cost of returning the goods, and a full refund is due within 30 days of valid cancellation.
3. Defective or unsafe goods
Where section 56 of the Consumer Protection Act applies, goods that do not meet required quality standards may be returned within six months of delivery without penalty and at the supplier’s risk and expense. Subject to the law, the customer may select repair, replacement or refund. Notify us of defects, damage, missing items or incorrect products and share your order number and photos when available.
4. Change-of-mind returns and hygiene
Outside mandatory statutory rights, discretionary returns depend on the product’s condition, packaging and relevant hygiene or safety restrictions. Opened or used consumables and personal-care products may not be eligible for voluntary change-of-mind returns where the law allows such a restriction. This does not change defective-goods rights.
5. How to request a return
First contact us via our website, email or WhatsApp with your order number and the issue. We will give you the correct instructions and any approved return address. Do not send goods to an unconfirmed location. Our return-booking page opens The Courier Guy TCG Connect portal where a courier return has been arranged. Using a courier portal does not remove your statutory right to contact us directly.
6. Refunds and return costs
Approved refunds will ordinarily use the original payment method where practicable. Statutory deadlines apply, and payment-provider settlement may take additional time. Return shipping charges depend on the reason for return and the applicable law; where the store is legally responsible it will arrange or bear the relevant return cost.
7. Escalation
Contact us if an issue is unresolved. You may pursue an appropriate complaint with the Consumer Goods and Services Ombud or other competent South African body.
Contact details
Colostrum South Africa | Contact page | Info@colostrum-sa.co.za | WhatsApp +27 82 959 9459. Published contact address: San Marco, 18 Sandwich Court, La Lucia, Umhlanga, 4051, South Africa.
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